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Disabling ghost training - the blog edition

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Author	Thread Statistics \| Show CCP posts - 6 post(s)
Yeknom Nam	Posted - 2008.10.14 02:10:00 - [1] I really do feel like I have been taken advantage of. I spent a few days trying to decide whether any game was worth paying for two accounts. Ghost training was the selling point for my second account, and less than a week after I buy my second account using the "Power of Two," this comes to light. So I do feel like there was some "bait and switch" here. And I am really missing that $50. Wonder what the credit card company would say. What makes the second account so damn appealing is the fact that you guys only let us train one character per account at a time... BTW I saved some screenies of http://www.eve-online.com/guide/en/g615.asp for posterity. So my main account that is currently inactive and has 15 days left on a skill, is he gonna stop training at his current point on Wed, or is he gonna be reset to where he should be when the account went inactive? Kind of a familiar situation here. Charge for something that used to be free with very little overhead to begin with. True Price of SMS
Yeknom Nam	Posted - 2008.10.14 18:10:00 - [2] Originally by: Catherine Frasier Originally by: Soldur u must be a ccp alt Clearly it's time for the Eve Tinfoil Hat Drinking Game. You lose credibility to your argument by vehemently denying it.
Yeknom Nam	Posted - 2008.10.14 19:30:00 - [3] Originally by: Erimisha Originally by: Tir'in B'karra Silly to you because you've simply become used to ghost training. No other game lets you ghost train, and no one in those games whines and says that it's silly. It's not silly to have to -pay- for a -game- that you are benefiting from. Do you benefit from that character on your regular character? Yes. Therefore you should be paying to enjoy that character. What you're saying is absolutely silly. You're asking CCP if losing money they haven't lost yet is worth implementing a fix that they realized they need to fix. Fail much? What you're failing to understand that that people like him probably never would have gotten a second account in the first place if not for Ghost Training. In that situation CCP actually GAINED 6 months of subscription from him. You use the same logic as software companies when talking about how much they've lost to piracy. In that case they assume that everyone who pirated their software would have bought it. That is simply not true. So people like you and CCP think they "lost" 6 months of subscription due to 'ghost training' but in reality they got an additional 6 months of subs from him that they never would have gotten before. This account would not exist if I had been informed of this change a week ago. Ghost Training was the main incentive justifying the purchase of a second account for a single game. I do not intend to keep an average of one account active at any given time, but I can tell you that I do not plan to pay for both accounts 100% of the time. I understand financial difficulties and I do see where CCP is coming from. I cannot agree with the abruptness and the timing of this change along with the power of two promotion. I can only agree to a compromise. Allow inactive accounts 2 weeks of training. That will provide people the ability to take short breaks and will prevent others from taking advantage of the Ghost Training "bug." In my case this compromise would have my accounts active a total of 75% of the time. This comes out to be the reasonable amount I am willing to spend to play a subscription based game and is very close to what I had planned when creating the second account. In all honestly players should not feel pressured to have two accounts to fully experience a game. I will approach CCP about reimbursement if this change goes live. The leading motivation for the creation of this account can be described as a "bait and switch" and this is exactly what I will tell my Credit Card company if CCP refuses to reimburse. Either way I will receive my $50 back from the CC company
Yeknom Nam	Posted - 2008.10.15 15:26:00 - [4] Originally by: Jac Straw lol, I can't believe people are complaing about a company a) Increasing prices, b) stop giving things away for nothing. ... Yes its sh*ty, yes the customers are to suffer, but I wouldn't like to see a company fail just to please its customers. Companies that don't please there customers... FAIL. I hope you understand that. It's how business works. If you don't have pleased/satisfied customers, you no longer have those customers.
Yeknom Nam	Posted - 2008.10.29 03:43:00 - [5] ***********Date Oct 15************** Petition Body This account(_ACCOUNTNAME2_) was created using the 'Power of Two' promotion from its parent account _ACCOUNTNAME_. This second account was created with the knowledge and existence of "Ghost Training." I am not going to argue the necessity for or against the removal of this feature. Nor am I going to argue whether "Ghost Training" is a feature or long existing well documented bug. However, I will argue that the ability of "Ghost Training" was the reason this Power of Two account was created. I will argue that two accounts, for a single player, should not be necessary to fully experience an online video game. I will argue that the recent promotion of "Power of Two" and the end of "Ghost Training"(the way it was handled) has violated my trust in your company. I will argue that the recent promotion of "Power of Two" and the end of "Ghost Training" constitutes "bait and switch." I do understand the load my unwanted characters/accounts may have on your server hardware. I suggest deleting them completely from your database to avoid this load. I am also asking for reimbursement of the $49.95 that was deducted from my account for the creation of '_ACCOUNTNAME2_'. Let me state this again. I was taken advantage of and I want a reimbursement of the money I feel was wrongly taken. I want nothing more to do with eve-online and want nothing more to do with CCP. If this is not the proper avenue to submit this complaint/request, I am asking the reader to make sure it is directed to the proper persons or to contact me with information necessary to submit this complaint to the proper persons. Thanks for your time. Have a nice day. ** * *****.@gmail.com ******************************* ************************************************************** CCP's first reply, only took two days, that's a record right? Sent - 10/17/2008 10:25:00 AM Hi. I'm afraid that we can not offer you a reimbursement due to this change. Best regards Senior GM Panic EVE Online Customer Support ******************End of first CCP reply******************* ********************My reply******************************* Sent - 10/20/2008 6:30:00 PM Well, that was short and bitter. Just a big "no." No offer to meet me half way, no offer to somehow prorate the time played with the remaining month's left on this subscription. I wonder what my CC company thinks about "bait and switch?" SIGNED- **************************************************************** **************CCP's latest reply**************************** Sent - 10/22/2008 9:40:00 AM (seems to be a two day turnaround on everything) This "Ghost Training" was never advertised as a part of the power of 2 offer you paid for. The offer was for a new account which would be open for six months at a reduced price, this is exactly what you have received. Best regards Senior GM Panic EVE Online Customer Support ***************************************************************** My final thoughts. Getting a dck in my a$$ wasn't advertised either... Go fsck yourself. Yeah "Ghost Training" was not advertised as part of Power of Two, you dipsht. It was understood for all accounts not just those newly created ones with a stupid seasonal sales promotion. Anyways I'm done, I have been done. I have only signed on this account to view the petition and forum since this change. Know this CCP. I will never touch anything and I will never recommend anything that has your name associated. -2
Yeknom Nam	Posted - 2008.10.30 05:52:00 - [6] Well, I wonder what happened to my post. It was just there yesterday, hmm. Surely, if it was purposefully removed they would have told me why? Oh well since my post is missing I thought I would just repost. Here ya go. Post Part1 Post Part2 I think some gentlemen that quoted me had the same problem with the disappearing post. Forum hicups I imagine.
Yeknom Nam	Posted - 2008.10.30 07:30:00 - [7] "You are not permitted to publicize any private correspondence (including petitions) received from any of the aforementioned" So you are saying customers have no right to express how they have been treated? Like an NDA for customer service. That sounds awesome! goes to read TOS and EULA

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